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SHIPPING & RETURN

SHIPPING
* Delivery takes place domestically (Germany) via DPD, DHL or other carrier after we receive your payment.
* Free shipment in Germany, shipping cost (including VAT) to other countries depends on package weight and dimensions.
* Unless otherwise stated in the respective offer, the delivery of the goods within Germany (Germany) takes place within 3 to 4 working days, to other European countries 3 to 7 days.
* Orders will be processed by 2 p.m. on Friday. After this time, incoming orders will only be processed on the following Monday. Please note that there is no delivery on Sundays and public holidays.
* If you have ordered items with different delivery times, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.
* If you would like to be picked up yourself, please contact us by e-mail to discuss the provision of the goods and the collection options. In this case, no shipping costs will be charged.


Right of withdrawal
* You have the right to cancel this contract within one month without giving a reason.
* The cancellation period is one month from the day
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, provided that you have ordered one or more goods as part of a uniform order and that these are or will be delivered uniformly;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;
- on which you or a third party named by you, who is not the carrier, has taken possession of the last partial consignment or the last piece, provided that you have ordered goods that are delivered in several partial consignments or pieces;
* To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. via email). You can use the attached sample form, but this is not mandatory.
* To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period expires.


Consequences of withdrawal

* If you cancel this contract, we will have to refund all payments that we have received from you, including delivery costs (except for the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have chosen) immediately and at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this refund, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
* We can refuse to reimburse parcel goods until we have received them back or until you have provided proof that you have returned the goods, whichever is the earlier.
* You bear the direct costs of returning goods that can be sent as parcels. We bear the costs of returning goods that cannot be sent as parcels.
* You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods.

Reasons for exclusion or expiry
* The right of withdrawal does not exist for contracts
- for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.

* The right of withdrawal expires prematurely for contracts
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
- for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery.

Withdrawal form for reference
If you want to cancel the contract and return the product, please fill out this form and send it to us by email.


I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods:
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Date

(*) Delete where inapplicable.

Email: info@sekeyoutdoor.com